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Booking, Questions & Getting Started
Appointments are by appointment only, and online booking is available 24/7. If you are unsure what to book, reach out or start with a complimentary virtual consultation.

Questions about a treatment, your skin or an upcoming appointment?
hello@zylannaskinandwellness.comGood To Know
Frequently Asked Questions
I'm a new client. Can I book a corrective facial directly?
If you're looking to address a skin concern, your first step is a Skin Consultation. This allows me to assess your skin and recommend the most appropriate treatment rather than having you choose a corrective facial or modality yourself.
Can new clients book relaxation facials?
Yes. If your goal is purely relaxation rather than correcting a skin concern, designated relaxation facial and wellness services can be booked without completing a corrective skin consultation first.
I've already had my consultation. How do I book?
Once we've established your treatment plan, you'll be able to book the professional treatments recommended for your skin.
Do I have to join a Skin Program?
No. Your consultation may lead to a Skin Program or individual professional treatments depending on your skin, goals and desired level of support.
Which facial should I book?
If you are unsure, the New Client Skin Consultation + Customized Facial is the best place to begin. Your skin is assessed first, then the treatment is customized around what your skin needs that day. Returning clients can book the Signature Facial for maintenance and relaxation, or the Advanced Corrective Facial when addressing specific concerns.
I'm a new client. Where should I start?
Start with a complimentary virtual consultation, a comprehensive in-person skin assessment, or the New Client Skin Consultation + Customized Facial. Each option begins with understanding your skin before any treatment is chosen.
Can I have a virtual consultation?
Yes. Complimentary virtual skin consultations are available and take 20–30 minutes. We review your concerns, current routine, skin goals and lifestyle, then discuss professional product guidance and recommended next steps.
Do I need a consultation before IPL?
Yes. A complimentary IPL consultation is required so your skin, hair type, health history and goals can be reviewed to confirm IPL is appropriate and safe for you.
How often should I receive a facial?
Every four to six weeks suits most clients, since that reflects the natural skin cycle. If you are working on a specific concern, a shorter series may be recommended, then spaced out for maintenance.
Do you recommend home-care products?
Yes — professional home care is where much of your progress happens. Rather than recommending everything, guidance focuses on what makes sense for your skin, your routine and your budget.
What should I expect after an IPL treatment?
Mild warmth and temporary pinkness are common and usually settle within a few hours to a day. Pigment may look darker before it lifts, and treated hair can shed over the following one to three weeks. Sun protection and gentle aftercare are essential.
What is your cancellation policy?
A minimum of 48 hours' notice is required to cancel, reschedule, or change an appointment. Cancellations, rescheduling, or service changes made with less than 48 hours' notice, as well as no-shows, are subject to a charge of 100% of the scheduled service(s). A valid card on file is required to reserve appointments. For full details, please review our Cancellation & Appointment Policy.
Your skin journey
Ready to Start Your Skin Journey?
You don't have to figure your skin out alone. Start with professional guidance and discover treatments and home care selected with your skin in mind.
